An awareness post from Thames Valley Alert regarding a BT phone scam currently doing the rounds.
Please share with friends, neighbours and relatives.
Message sent from PCSO Helen Keen…
Please be aware of callers to your mobile or landline claiming to be from BT. A local West Oxon resident has today reported to police that males with Indian accents have attempted to take £10,000 from their bank account. Fortunately their bank has intercepted this transaction and no money was taken. Worryingly the scammers knew our callers personal details and even gave them reference numbers and told them their BT bill would go down.
This is advice from BT:
Security warning – Fraud activities or scams
Scams where fraudsters are claiming to be from BT
We’re aware that some customers are being contacted by individuals fraudulently claiming to be from BT or acting on behalf of BT. This type of fraud is an industry-wide problem that we’re actively working to tackle. For the latest developments please check www.bt.com/scams >
Please be very careful as criminals have been trying to trick customers into giving out their bank details.
These fraudsters ‘spoof’ the number they’re calling from so if you dial 1471 you might see a fictitious number that masks the real destination. They may also offer you a call-back number to confirm the legitimacy of their call and will then answer as if you’re calling BT.
Please remember that you can always check your account online to see if there are any problems. Just go to www.bt.com/mybt >
If you’re unsure about the caller
If you use a public or shared computer, be security conscious. Remember, each time you exit your account you should sign out completely by clicking the Sign out link. This means anyone using the computer after you won’t be able to access your account
If you suspect you’ve been a victim of a phone scam or are concerned about the security of your accounts, please see ourScams advice to see who to contact.
We constantly monitor the network to safeguard our customers. If we detect suspicious account activity, which makes us believe that your account may be compromised or at risk, we’ll act to secure the account immediately. We’ll prompt you to change your password when you next log in. We never charge for support of this kind.
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